Please try these 2 steps before checking the FAQs below:
1. Closing the app and reopening it will solve most technical problems (this means closing the app, unlike moving it to the background. If you aren’t sure how, click here for iPhone or click here for Android).
2. Check if you're using the most updated version of the app (iPhone, Android)
In the main screen (📅 Today): Click the 3 dots icon by the practice which's notification time you want to change. It can be either a time reminder, or your Morning or Evening routine.
In the menu that will be opened, click "Edit reminder" or, for routines, "Edit routine".
If you're editing your Morning or Evening routine, you'll reach a screen showing the practices in your routine and the time in which you'll get notifications to practice your routine. To change this time, click the button "Set" and choose the desired time. Once you're done, click "OK". It'll look like this:
If you're eiting a time reminder, you'll get the reminder editor screen. In this screen, you'll be able to choose the time and days in which you'll get notifications to practice this practice. To change the notication time, click the "Set" button shown by the hour, and choose the desired time. Then, click "OK", and "Save". It'll look like this:
In this screen, you can uncheck all of the days of the week in which the reminder appears, to stop getting notifications from this reminder.
Follow the following instructions if you wish to stop practicing a specific practice:
Go to "My plans" tab:
Click on the 3 dots icon by your plan, and in the menu that will open, choose: "Customize plan".
You'll get to the plan editor. Now, swipe left, or click on the "Practices" tab, to move there.
In this tab, find the practice you want to stop practicing, and click it.
In the next screen, click the reminders section at the botton:
In the next screen - check the checkox that says: "Make this a hidden practice". You'll now stop getting notifications for this practice, and it'll no longer appear in your routines.
If you'd like to practice this plan again, you can:
If you’re experiencing an issue and can’t find an answer here, please email us at support@vivid.me